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Conditions of sale multi-days trips
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TGeneral Terms and Conditions of Sale – MULTI-DAY TRIPS
Multi-day consecutive services
Version dated 11/02/2026
In case of disagreement over the interpretation of these terms and conditions of sale, the original version in French shall prevail.
Preliminary Remarks
These General Terms and Conditions of Sale (hereinafter referred to as the "GTC") apply to any purchase of multi-day consecutive services (hereinafter referred to as the "Trip" or "Trips") by a consumer (hereinafter the "Client") offered on the website chamonix-guides.com (hereinafter the "Website") and at points of sale by SAS COMPAGNIE DES GUIDES DE CHAMONIX MONT BLANC, a simplified joint-stock company with a share capital of €364,400, headquartered at 190, Place de l’Église, 74400 Chamonix Mont-Blanc, registered with the Annecy Trade and Companies Register under number 448 519 306 – VAT number FR 23 448 519 306 (hereinafter the "Company").
It is specified that, in the context of its activities covered by these GTC, the Company:
- Is registered in the Travel and Stay Operators Register under number IM074150011 as of September 22, 2015;
- Holds a financial guarantee issued by GROUPAMA ASSURANCE – 5, Rue du Centre, 93199 Noisy-le-Grand Cedex Contract No. 4000713874/1;
- Holds civil liability insurance issued by Allianz I.A.R.D, headquartered at 1 Cours Michelet, CS 30051, 92076 Paris La Défense Cedex – Policy No. 64489841.
For any questions relating to bookings or purchases, the Company can be contacted by email at info@chamonix-guides.com or by phone at +33 (0)4 50 53 00 88.
Article 1 – Description of Services
The Company markets multi-day Trips to Clients. These Trips, focused on mountain sports activities, combine various services (guiding, ski lifts, accommodation) and are therefore subject to the regulations governing "package tours".
Article 2 – Contractual Process
2.1. Information
The Client consults the Technical Sheet for the Trip on the Website, which includes details such as destination, itinerary, activities, required physical and technical levels, risks involved, minimum number of participants, transport, accommodation, catering, administrative and health formalities, cancellation conditions, price, payment methods, and insurance subscription options.
2.2. Registration
2.2.1. Via the Website
On the selected Trip’s page, the Client is redirected to the booking system, where personal information is required to complete registration. Registration is only valid if the Client acknowledges having read these GTC. A deposit, as detailed in Article 3.2, must be paid by the Client to confirm registration, along with the full registration fees.
2.2.2. By Phone or In-Person
The Client may register for a Trip by phone or at the Company’s offices after consulting the information on the Website.
A sales advisor will process the registration via the booking system, following the procedure described in Section 2.2.1.
2.3. Registration Confirmation
For each Trip, the Client receives a confirmation email containing the Technical Sheet, deposit receipt, and contract (hereinafter the "Contract").
Receiving the confirmation email confirms registration for the Trip. If the Client does not receive the confirmation email, they must contact the Company.
Article 3 – Pricing and Payment Terms
3.1. Pricing
The price of the Trip is indicated in the Technical Sheet on the Website. The included and excluded services are explicitly stated. As a rule, any expenses not explicitly listed as included are excluded. Unless otherwise specified, beverages and personal equipment required for the activities are never included in the price.
For private Trips, the price is calculated based on the number of participants and selected services. It may be adjusted if the number of participants changes.
Registration fees (covering banking costs) are systematically added to the Trip price, amounting to 2.5% of the Trip price, with a maximum of €25.
3.2. Price Adjustment
Prices for Trips taking place abroad may vary to account for foreign exchange rate fluctuations. Any increase cannot exceed 8% of the Trip price.
Within 20 days prior to the Trip start date, the price stated in the Contract cannot be increased.
3.3. Payment
For registrations made more than 30 days before the Trip start date, a deposit of 30% of the total price (plus full registration and insurance fees, if applicable) must be paid as per Article 2.2.
The balance must be paid no later than 30 days before the Trip start date.
For registrations made within 30 days of the Trip start date, the full price must be paid as per Article 2.2.
Accepted payment methods : bank transfer, credit card (except American Express), cash (limited to €1,000 per Trip), cheque (only from French banks)
If the deposit is paid by credit card and the balance is not settled 30 days before the Trip start date, the outstanding amount will be automatically debited from the same card the following day.
If payment is not made within the specified deadline, the Company is not obligated to hold the Trip availability.
Any unpaid amount after the due date, following a 5-day formal notice, will incur late payment penalties equal to the legal interest rate plus 3 percentage points, without prejudice to reimbursement of collection costs incurred by the Company and all other rights and recourse available to the Company.
Article 4 – Cancellation and Modification
4.1. Cancellation by the Company
If the Company cancels a Trip due to insufficient participants (as indicated in the Technical Sheet), the Company will refund the Client in full, excluding insurance fees, with no additional compensation.
Cancellation cannot occur:
- Within 30 days of the Trip start date for Trips longer than 6 days;
- Within 15 days for Trips between 2 and 6 days;
- Within 48 hours for Trips shorter than 2 days.
If the Company partially or fully cancels a Trip due to unforeseeable and unavoidable circumstances (e.g., mountain conditions, safety concerns, or administrative orders), the Client will be refunded for unused services, excluding insurance fees, with no additional compensation.
4.2. Modification by the Company
The Company may modify a Trip’s program due to:
Unforeseeable and unavoidable circumstances (e.g., mountain conditions, safety concerns, or administrative orders);
The technical and/or physical level of the Clients not matching the requirements specified in the Technical Sheet;
Date changes for Trips including overnight stays in Mont Blanc "Goûter Route" huts, due to their booking system.
Clients must accept any modifications to the program (e.g., meeting times, duration, location, ascent). The Company will refund unused services, with no additional compensation.
4.3. Cancellation by the Client
Any cancellation request must be submitted by the Client in writing, ensuring receipt by the Company.
Full payment of the Trip price remains due, and any insurance reimbursement process can only begin after this condition is met.
Non-refundable fees :
Insurance and registration fees are neither refundable by the Company nor covered by the insurer.
Cancellation penalties (excluding cruises):
- More than 61 days before departure: 5% of the total Trip price + registration and insurance fees;
- 60–31 days before departure: 30% of the total Trip price + registration and insurance fees;
- 30–21 days before departure: 50% of the total Trip price + registration and insurance fees;
- 20–8 days before departure: 75% of the total Trip price + registration and insurance fees;
- Within 7 days of departure: 100% of the total Trip price + registration and insurance fees.
Special cancellation terms apply to Trips including cruises, as described in their Technical Sheets.
If the Client voluntarily interrupts the Trip, no refund or compensation will be provided.
Article 5 – Contract Assignment
The Client may transfer their Contract to a third party who meets the same conditions, provided the Trip has not yet begun and the request is made at least 7 days before the start date. The Client must notify the Company by email, ensuring receipt.Contract assignment incurs a €50 fee, to be paid jointly by the assignor and assignee, along with any outstanding balance. A new contract will be issued in the assignee’s name.
Article 6 – Duration
The Trip is valid from the start to end dates specified in the Contract. The Contract takes effect on its signing date.
Article 7 – Company’s Liability
The Company cannot be held liable for the following:
- Failure to present administrative and/or health documents required for border crossings;
- Unforeseeable or unavoidable events caused by third parties, such as wars, political unrest, strikes, or technical incidents;
- Cancellations imposed by unforeseeable and unavoidable circumstances related to mountain conditions, safety concerns, or administrative orders.
Article 8 – Client Behavior and Technical/Physical Aptitude
8.1. Client Behavior
The Client acknowledges the sporting and potentially extreme nature of the activities offered during the Trips.
They are aware of the risks involved and accept them knowingly. The Client agrees to follow the instructions given by the guides. They must refrain from any personal initiative that could endanger their own safety, that of other participants, or the guides. Any unsafe behavior may result in the Client’s exclusion from the Trip, with no refund.
8.2. Technical/Physical Aptitude
If in doubt, before registering, the Client is advised to consult the Company’s advisors or medical specialists (in case of medical history).
Failure to meet the level requirements (as detailed in the Technical Sheet) will be assessed on-site by the professional guide and may justify modification of the Trip or exclusion of the Client, with no refund.
Article 9 – Luggage
The Client must keep fragile and valuable items (glasses, electronic devices, documents, etc.) with them at all times. They must ensure their luggage is present during transfers. The maximum allowed luggage weight per person is 15 kg.
Luggage exceeding the weight or size limits specified in the Technical Sheet will not be transported.
If a dispute arises with the transport company regarding the above, the Client must pay any additional fees charged by the carrier.
Article 10 – Administrative and Health Formalities
The administrative and health formalities for the Trip are listed in the Technical Sheet. The Client must ensure they have a valid ID for the Trip. This applies to all participants, including minors. This information is provided for guidance only and does not exempt the Client from complying with police, customs, and health requirements of the destination country.
Article 11 – Insurance
The Trip price does not include insurance.
The Client must have assistance and repatriation insurance covering the Trip.
Cancellation insurance is strongly recommended. The Company offers the Client the option to subscribe to an assistance, repatriation, and cancellation insurance policy, the terms of which are available on the Website.
The Client acknowledges the fundamental importance of insurance.
The Company cannot be held liable if the Client has not taken out insurance or if their insurance coverage is insufficient.
The Client must be familiar with their insurance terms and contact the insurer directly to activate coverage and exercise their rights.
Article 12 – Right of Withdrawal
The Contract does not grant a right of withdrawal under Article L.121-20-12 of the French Consumer Code.
Article 13 – Personal Data
The Client’s personal data is processed electronically for the purpose of managing Trip purchases.
To facilitate registration, this information may also be shared with the Company’s partners.
Subject to the Client’s explicit consent, their data may be used for commercial prospecting.
In accordance with the French Data Protection Act (Law No. 78-17 of January 6, 1978), the Client has the right to access, rectify, and delete their personal data, as well as the right to object to its processing.
These rights can be exercised by contacting the Company.
Article 14 – Additional Information
The Company commits to providing the Client, at least 10 days before departure, with the following information:
- The name, address, and phone number of the Company’s local representative, or, if unavailable, the names, addresses, and phone numbers of local organizations that can assist the Client in case of difficulty, or, failing that, an emergency contact number for the Company;
- For minors traveling abroad, a phone number and address to directly contact the child or the on-site Trip supervisor.
Article 15 – Tolerance and Amendments to the GTC
Any tolerance by one party regarding the other party’s non-performance or poor performance of these GTC does not constitute a right for the concerned party, nor does it modify the nature, scope, or execution of the other party’s obligations, regardless of duration. The Company reserves the right to modify or adapt the GTC at any time. The applicable GTC will be those in effect on the date of the Contract.
Article 16 – Complaints and Mediation
16.1. Complaints
Any complaint regarding non-performance or poor performance of the Contract may be submitted to the Company by the Client. The Client is strongly advised to support their complaint with factual evidence so that, if a breach of the Company’s obligations is confirmed, compensation can be considered. The Company will make its best efforts to respond to the Client within three (3) weeks of receiving the complaint.
16.2. Mediation
If no agreement is reached between the Company and the Client, the latter may initiate conventional mediation by submitting their dispute to the following mediator: MCP Médiation – Consumer Mediation via the website https://mcpmediation.org/
Regardless of the method used to contact the mediator, the Client’s request must include: their postal address, email, and phone number, as well as the Company’s full name and address; a brief description of the facts; proof of prior attempts to resolve the issue with the Company.
Article 17 – Domicile – Applicable Law – Jurisdiction
The parties elect domicile at their respective headquarters and/or residences. They undertake to resolve amicably any disputes arising from the validity, interpretation, execution, or termination of the Contract. The Client is reminded that, in case of dispute, they benefit from a mediation process but may also refer the matter to the competent courts in their place of residence.
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